Privacy Policy

Jun 7, 2018

SimLab-Soft respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This privacy policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update, or otherwise take control of your personal data that we process.

We encourage you to read this Privacy Policy carefully when using our website, products, services or transacting business with us. By using our websites or any of our programs, you are accepting the practices described in this Privacy Policy.

Definitions

Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found in this document:

  • Program” refers to one of our software applications including “Simlab composer” and Simlab plugins.
  • Installer” refers to the program that installs our Program.
  • SimLab-Soft” refers to our company, our Site, our Products, our Services, or a combination of all or some of the preceding definitions, depending on the context in which the word is used.
  • Service” refers to the services that we provide, including our Site, our Programs and Our Installers.
  • Site” refers to our websites, including: http://www.simlab-soft.com and http:// http://www.simlabforum.com .
  • User” refers to anyone who uses one or more of our Programs, Installers, Sites, or Services in general.
  • You” refers to you, the person who is governed by this Privacy Policy.

What information do we collect?

We request and/or process data from you when you visit and perform an action on our website, or register our software. The following is the data we request and/or process for different actions you perform on the website or within our programs.

When contacting us, licensing our product, requesting support or registering on our forum, you may be asked to provide your:

  • Name
  • E-mail address
  • Company name
  • Mailing address
  • Phone number

When requesting support or licensing a new product, additional information may include:

  • Software details
  • Hardware details

When ordering a product, additional information may include:

  • Billing address
  • Credit card information

Other information that may automatically be captured when visiting our site or submitting a form include:

  • IP address
  • Country
  • Time of visit and/or time of form submission
  • Other data that could directly or indirectly identify you

What legal basis do we have for processing personal data?

Processing of your personal data requires a legal basis. Processing of your data is only done when necessary to provide the relevant information for the stated purpose. These purposes includes:

  • Providing software licensing information
  • Providing software update and upgrade information
  • Providing answers to queries about updates, upgrades, issues, and licensing
  • Providing communication about updates, upgrades, issues, and licensing
  • Providing communication via email in the form of newsletters, special offers, and event promotion
  • Providing ongoing service and support

The most predominant legal bases for our processing of your personal data are:

  • When SimLab Soft is pursuing legitimate interests
  • When you provide consent
  • When we’ve entered into a contract with you
  • When we have a legal obligation or requirement

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    Your information helps us to better respond to your individual needs.
  • To improve our website
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey, or other site feature.
  • To send periodic emails
    The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product, or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we always include an unsubscribe option at the bottom of each email.

How do we protect your information?

We take certain measures to enhance the security of our Site and products, as it is in our interest to do so. However, we make no representations as to the security or privacy of your information. It is in our interest to keep our websites secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.

Do we use cookies?

A cookie is a piece of data stored on the user’s computer tied to information about the user. SimLab-Soft Website uses cookies to collect traffic data and traffic through the purchase process. No personal data is collected. This information is passed on to analytic reports and used to monitor site traffic and completed purchases.

Disabling Cookies

 You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Disabling cookies will usually result in disabling certain functionality and features of the site. Therefore it is recommended that you do not disable cookies.

 The Cookies We Set

Orders processing related cookies

 This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

 Forms related cookies

 When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 Third Party Cookies 

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

 This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. 

For more information on Google Analytics cookies, see the official Google Analytics page.

Do we transfer personal data abroad?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Deletion of personal data

You have the right to erasure. We will delete your personal data when we no longer need to process it in relation to one or more of the purposes set out above. Generally, we will store the most current data provided for you as long as you use our Services or products.

However, the data may be processed and stored for a longer period in order to provide you information on orders and services, and/or for us to improve the Services.

You may request your information be deleted by contacting support@SimLab-soft.com and SimLab-Soft will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).

Your rights

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data including profiling/automated decision-making. Furthermore, you have the right to have your personal data rectified, erased, or blocked. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the privacy policy modification date herein.

Cancel your subscription

To remove your email from our electronic newsletter subscription list, we always include an unsubscribe option at the bottom of each email.

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